wgtechlabs/unthread-discord-bot

wgtechlabs/unthread-discord-bot repository overview

Official Unthread extension for Discord support via bot commands and forum channels.

This integration does three core things:

Customer (Discord) -> Bot -> Unthread
|
Agent (Unthread) <- Webhook Server <- Redis Queue <- Bot

Inbound path: Discord users create tickets with slash commands or forum posts, then the bot resolves or creates customer plus conversation in Unthread.
Outbound path: unthread-webhook-server pushes Unthread events to Redis, then this bot forwards replies and updates back to Discord.

docker compose up -d
docker compose logs -f discord-bot

Reset local data:

docker compose down -v && docker compose up -d

Variable	Purpose
DISCORD_BOT_TOKEN	Discord bot token
CLIENT_ID	Discord application client ID
GUILD_ID	Discord server ID for command registration
UNTHREAD_API_KEY	Unthread API key
UNTHREAD_SLACK_CHANNEL_ID	Unthread target channel
POSTGRES_URL	PostgreSQL connection string
PLATFORM_REDIS_URL	Redis cache connection URL
WEBHOOK_REDIS_URL	Redis queue connection URL for webhook events

Variable	Default	Notes
FORUM_CHANNEL_IDS	empty	Comma-separated Discord forum channel IDs for auto-ticket creation
NODE_ENV	production	Use development for verbose debug logs
PORT	3000	Port used by companion webhook stack when applicable

Method	Path	Purpose
N/A	N/A	The bot runs as a Redis consumer and does not expose direct HTTP endpoints
GET	/health	Exposed by unthread-webhook-server for external health checks

Licensed under GNU AGPL v3.0.

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sha256:8974f9c8d…

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70.3 MB

Last updated

1 day ago

docker pull wgtechlabs/unthread-discord-bot:dev

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